Reviews

The Chesterfield Shop loves reviews!

We'd love to know about your shopping experience! Let us know how we did.

Feel free to give a shout-out to your Sales Associate, Service Team, and our Delivery Team and we’ll always pass it on. Post a picture of your finished room on Google Reviews, it’s always gratifying for us to see the finished results.

And we know that we can always make improvements – please tell us how.

Your comfort is our comfort!

Excellent

The Chesterfield Shop

Based on 2595 reviews

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Alex Chen

We bought a couch from this place few years ago and this time walked into the store just to look around and ended up finding the perfect couch. A big reason for that was Ab. He was friendly, and never pushy, also helped us compare a few design layouts and pointed out details we wouldn’t have noticed on our own. We will definitely come back to the chesterfield shop and ask for Ab.

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Ab is an excellent Sales Professional and Design Consultant, he really gets to know his customers, and he is a master at customer service, he really listens and takes the time to understand exactly what you are looking for. We are thrilled that you found the perfect sofa - and thank you for your kind words. Enjoy it in comfort!
Thank you for your repeat patronage, and taking the time to write in.
Best-
The Chesterfield Shop

Debbie Leca

We purchased a leather sofa and loveseat here that lasted over 20 years, so when it was time to replace them, I returned without hesitation. I bought new sofas today because I trust the outstanding quality. Olga, the interior decorator, is incredibly knowledgeable and helpful. I highly recommend The Chesterfield Shop for exceptional, high-quality furniture.

Response from the owner:Thanks for your 5-star review, it is really appreciated!
Olga is an excellent Certified Interior Decorator, Design Consultant and Sales Professional. She always goes the extra mile to ensure that her customers are happy and have chosen exactly what they have envisioned for their space. She is knowledgeable about leathers, fabrics, style and comfort, and her consultation is always tailored to your exact wish list. And making the experience both fun and enjoyable... is always Olga's goal!
Thank you for your repeat patronage- and taking the time to write in.
Best -
The Chesterfield Shop

J MacKay

I have to say that after some horrendous experiences shopping for a sectional at some competitors, buying at this store was an absolute pleasure.
Bin al was courteous and knowledgeable without doing the “hard sell” and she figured correctly that I’d be thrilled to be buying Canadian 🇨🇦.
She patiently explored fabric and dimensional options with me and the final price was clearly explained and more than fair. I am really looking forward to my new couch!
Best yet: Chesterfield Shop has a delivery option where they will install the new couch and remove the old couch. Win/win all round
This store has a really pleasant vibe and I would like to thank you all! (I don’t hate shopping quite so much!!)

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Binal is a 5-star Design Consultant and Sales Professional, she always goes the extra mile for her customers, and she is excellent with fabrics, leathers, style and design, including dimensional options - so that your seating will fit perfectly in your space- and also adhere to your vision and comfort.
And supporting our Canadian factories is the best - we are extremely proud of our relationship with every one of them.
Thank you for your patronage and taking the time to write in.
Best-
The Chesterfield Shop

Maria

I puchased a leather sofa and 2 recliners 5 years ago and just went back for a sofa bed. Excellent service, good quality, canadian company !!

Response from the owner:Thanks for your review, it is really appreciated!
Dennis is an excellent Design Consultant and Sales Professional, and a long-time furniture professional. He always goes the extra mile to ensure that you have made the decision to purchase exactly what you have envisioned for your space. It's all about great customer service - he listens - and we are so happy that you had an enjoyable experience!
Enjoy your new sofa-bed in comfort for many years to come! We love being a Toronto family-owned company - since 1948 (over 78 years!) and our Canadian factories are the best in the business. :)
Thank you for your repeat patronage- and taking the time to write in.
Best -
The Chesterfield Shop

A man with no name

Olga very helpful with assistance in purchasing

Response from the owner:Thanks for your 5-star review, it is really appreciated!
Olga is an excellent Certified Interior Decorator, Design Consultant and Sales Professional. She always goes the extra mile to ensure that her customers are happy and have chosen exactly what they have envisioned for their space. She is knowledgeable and always helpful with choosing the best seating for your space and comfort.
Thank you for your patronage- and recommendation- and taking the time to write in.
Best -
The Chesterfield Shop

Marina B

Amazing furniture place. We were very lucky to have found this place, and we are very happy with the purchase done with the help of a wonderful Binal! This store is also a Canadian business. So many things to support this enterprise.

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Binal is wonderful- and a 5-star experienced Design Consultant and Sales Professional. She always goes the extra mile for her customers, and she is excellent with fabrics, leathers, style and room decor and configuration- so that you purchase exactly what you have envisioned. And being a Toronto family business, since 1948 (over 78 years and counting!), and supporting our Canadian factories, is what makes us very proud.
Thank you for your patronage and taking the time to write in.
Best-
The Chesterfield Shop

Maria

Ab was super helpful and friendly, and made buying our sofa really easy. He answered all our questions and helped us pick the perfect one for our space.

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Ab is an excellent Sales Professional and Design Consultant, he really gets to know his customers, and Ab really listens and takes the time to understand exactly what you are looking for. He knows it is all about your comfort and your vision for the perfect sofa. Enjoy it in comfort!
Thank you for your patronage, and taking the time to write in.
Best-
The Chesterfield Shop

Kris McAleer

A great furniture shopping experience!
No pressure; knowledgeable, friendly staff showing solid quality furniture with options to customize. We’re really happy with our experience and can’t wait until it’s delivered.

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Ryan is an excellent Design Consultant and Sales Professional. He takes his time with you, and is honest and professional, super kind and patient, and he always goes the extra mile for his customers, he is extremely accommodating in every way, helping you to choose a style, fabric, price-point to suit your lifestyle.
Thanks for your patronage- and taking the time to write in.
Best-
The Chesterfield Shop

G Boni (Cab)

We very much enjoyed dealing with the sales representative Zoe! She created a comfortable and friendly shopping experience. She was accomodating and and knowledgable, absolutely no pressure to purchase. She handled a number of customers simultaneously, ensuring we all felt well served. She provided us sufficient time alone to become comfortable with products presented and she checked in regularly to answer any questions. The management and sales team worked very well together ensuring the best possible service experience. The purchase price was fair and its important to note we purchased a similar item from this same store nearly 20 years ago. Zoe's friendly and accomodating personality delivered a rewarding fun purchase experience that truly brightened our day! 😊👍

Response from the owner:Thank you for your 5-star review, it is really appreciated!
Zoe is an excellent Design Consultant and Sales Professional. She always goes the extra mile for her customers and she is extremely accommodating, knowledgeable, friendly and there's never any sales pressure, we don't believe in that! And we are thrilled that Zoe brightened your day, what a lovely thing to say.
Enjoy your new seating in comfort for another 20 years- thank you for coming in again!
Thank you for your patronage and taking the time to write in.
Best-
The Chesterfield Shop