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Feel free to give a shout-out to your Sales Associate, Service Team, and our Delivery Team and we’ll always pass it on. Post a picture of your finished room on Google Reviews, it’s always gratifying for us to see the finished results.
And we know that we can always make improvements – please tell us how.
I had the pleasure of being assisted by Olga at the Chesterfield store in Scarborough, and I can't say enough good things about her! She is incredibly informative and took the time to answer all my questions with great detail and patience. Her friendly and approachable manner made the entire shopping experience enjoyable. It’s clear that she truly cares about helping customers find exactly what they need. If you're looking for excellent service, I highly recommend asking for Olga!
A few months ago, I had some issues with a prior purchase at The Chesterfield Shop, which caused me a lot of stress. However, the team worked to solve the problem to my satisfaction. So, I decided to be a repeat customer. They listened to me, and I am grateful.
I would like to thank The Chesterfield Shop, and particularly Dennis Thomson, for the excellent service. Dennis was very helpful in helping me make my selection, and alleviating any concerns I had that were hangovers from the previous experience.
I received my new loveseat yesterday, earlier than expected, which was a pleasant surprise.
This was my second purchase at The Chesterfield Shop. I will definitely be a repeat customer again. 5-plus stars!!!
Walked in and was immediately greeted by Olga who is a wonderful and knowledgeable about everything sofas and decorating, she took her time showing me different options and it wasn't long before I hit on exactly what I had been looking for. Thank you Olga for your help and wonderful sense of style and humor 😀
We recently purchased two couches for our new home from the Chesterfield Shop. Our consultant, Darya, was fantastic and very patient as we returned multiple times before making our decision. The experience from start to finish was best in class - including the wonderful delivery team who made sure I was happy with the final placement. We are so happy with the quality of both couches and price point for what is essentially a custom product. Would return again!
I was looking for sofa-bed for my basement and after I went to so many different places, in this place I founded quality of the product and a person who help me in a very high professional level, his name is Dannis and I will always thankful for him, to have the patience to answer to all my question with kindness and showed me practically how the sofa-bed open many time I ask. This place is high recommended for quality and professional worker.
It was a great experience. Jasmina was wonderful to work with she gave me good suggestions there was no pressure to buy. I was able to take my time and buy when I was ready. I appreciated all the help I was given. I recommend going to the Chesterfield Shop and ask for Jasmina!!!
I purchased a sofa bed at the Chesterfield Shop, in October of 2024, I have been very happy with the product and want to give praise to Leela Nemeth who was my customer representative throughout the sale and purchase. Leela was extremely helpful and was a pleasure to work with.
We had a really great experience with Vanessa and the crew at the Chesterifeld Shop. There was no hard sell. We had lots of time to examine different options and really appreciated the excellent advice we received. The chesterfield arrived today and we're very happy. The delivery crew was also excellent.
We went to The Chesterfield Shop on Kennedy Road. We were greeted right after we entered the store by Olga, who asked if she could help us. We told her what we were looking for and she helped us find it, She was friendly and professional and we were pleased with the experience. The only thing I would say is that we bought an electric recliner and had concerns about a power failure. Were were told we could purchase a battery backup but the chair should have one lift in case this happened. We were not told the chair needs 2 9volt batteries and only found this out when we tested the chair at home. Customers should be told to purchase these 9 volt batteries when purchasing. Other than that a pleasant experience
We recently purchased a sofa bed from Kennedy Road store. Our sales representative, Olga, was extremely knowledgeable with respects to the differences and quality of the different styles of sofa beds. Patient throughout our visit Olga answered our questions honestly and provided the information we needed to make an informed decision. We would definitely consider purchasing again from The Chesterfield Shop.
I want to thank Gellie and Vanessa for the excellent service I received in the past week or so regarding buying a new leather sofa. Their service towards customers are explicably great. If you look up service excellence in the dictionary, both of their names are listed there. Thank-you so much Gellie and Vanessa, I really appreciate your kindness and service towards me. If anyone is thinking of buying a new sofa or chair, this is the place to go!
We purchase a sofa from the Kennedy Chesterfield Shop in January 2025. Our design consultant Zanara was patient and knowledgeable. Ted the manager was also there for support; his years of experience really shows. Our sofa arrived this week and we love it! The whole process from picking out our design to delivery was handled professionally, despite minor hiccups along the way. Thank you Zanara and Ted for your great customer service!
Selection of sofas and recliners are great. We were helped by Amal, and she was fantastic! Super helpful, knowledgeable, and patient. She really took the time to help us select our couches from model to fabrics. They are also a family owned company that carries Canadian made brands. Highly recommend 👌
This was my second time buying from The Chesterfield Shop, and I’m just as impressed as the first time. The quality is top-notch, and I appreciate that it’s made in Canada. Olga was great—knowledgeable, patient, and made the whole process easy. If you’re looking for solid, well-made furniture with great service, I highly recommend checking them out.
My husband and I had a great experience at The Chesterfield Shop, thanks to Olga! She was friendly, patient, and really took the time to help us find the perfect furniture for our home. Her knowledge and advice made the whole process easy and enjoyable. We truly appreciated her professionalism and kindness. If you're looking for quality service, we highly recommend asking for Olga. She made our shopping experience stress-free and enjoyable!
I recently purchased a chair from The Chesterfield, and I had an excellent experience. Vanessa and Samaneh were both incredibly helpful and patient, guiding me through every step of the process to ensure I found the perfect chair for my space.
Although there was a delay with the delivery due to the special order, they kindly offered me a recliner to use in the meantime, which I really appreciated. Overall, I’m very impressed with both the quality of the furniture in the store and the outstanding service of Vanessa and Sam, definitely a 5/5 experience!
Roza at Yonge/Eglinton store was pleasant, knowledgeable associate. She explained all the options available when buying a sofa. It was easy, uncomplicated decision we've made.
We had a great experience at the midtown location of the Chesterfield Shop. In particular, Leela was wonderful with helping us find the perfect sofa for our basement and work around issues with measurements, and she made the process so easy and stressful. Thank you Leela!
Great place to shop for quality furniture. Roza, our sales rep, was very helpful and patient with us while we decided on what we wanted. Definitely would shop there again.
We were initially feeling overwhelmed by the idea of purchasing a new sofa - but immediately upon entering the Yonge St. location, Sales Associate Leela put us right at ease. Leela was so friendly, helpful and extremely knowledgeable. She helped us choose and customize the perfect sectional sofa for our needs. We're so appreciative of the thoughtful service we've received, and are so excited for our sofa delivery day! :)
Very happy with my sofa bed purchase - the product itself, delivery, service, all of it. Vanessa, the store manager, was great and went above and beyond, thanks again!!!
We had a wonderful experience working with Vanessa on the purchase of our new sofa, ottoman and chair! She is incredibly knowledgeable and goes above and beyond for her customers. Thank you for all your hard work and amazing service!
Dennis provided an outstanding shopping experience! During my initial visit, he was respectful of my time and allowed me to explore options at my own pace, without any pressure to make an immediate decision. When I returned, he was incredibly helpful, taking the time explaining the details thoroughly, and ensuring I found the perfect fit. His patience, knowledge, and customer-focused approach made the entire process smooth and enjoyable.
From start to finish, this was old school customer service. Sandra helped us every step of the way and helped us sort out this ugly tariff business. There are plenty of Canada made options!
The gents who came to check the measurements of our hallway as well as the deliver my couch were stellar too (them calling me "miss" is worth 5 stars alone).
The couch itself is spacious and comfortable from the word go. It's actually a problem - I'm sitting on it all day and cant be asked to move!
Was the couch cheap? No. Was it it worth it? Heck yes!
From start to finish, this purchase was an enjoyable experience. Our sales agent, Sandra, was knowledgeable and patient as we explored all our options for a couch, coffee table and occasional chair. Our custom order was ready earlier than expected. The delivery people were friendly and efficient. Every piece was made in Canada. We will shop here again. Buy Canadian!
Zoe was great! Thought she did a great job of giving us the facts while not feeling pushy! The outside of the store made me think it was a discount store. The Canadian made quality sold us! Great place!
Our experience with the Chesterfield Shop (1218 Kennedy Rd, Scarborough ON) and Maryam the Senior Design Consultant was altogether EXCELLENT! We have been shopping for over a year at several GTA furniture retailers looking for two new leather power recliners to replace our two old recliners. As we are older now the need for comfort, support and ergonomic fit was more important than ever. Three key reasons The Chesterfield Shop was where we decided to spend our money were: 1. Maryam was the design consultant who met us at the door when we arrived and assisted us navigating the purchase through to the end. Maryam was by far more knowledgeable, supportive and professional than any sales consultant we encountered at any competitive retailer. 2. The Chesterfield Shop offered us more recliner selections than any other retailer we visited. They have many brands and models to offer on display for comparison. We visited two of their locations to try out various models and the staff were excellent at both. Final delivery was executed within the timeline quoted and the delivery process was expedited smoothly. 3. We were offered a competitive pricing package along with good warranties for the products. We were very pleased with the negotiating process and the final outcome.
Thank you Maryam and The Chesterfield Shop for making this purchase experience an excellent one!
A special thanks to the chesterfield shop team in 2045 Yonge Street. A very special appreciation to Vanessa for all her help and supports. I had a great experience with her in my decision making process about my home interior design. Good luck
Excellent and quick response! Amal was very professional and able to help select the right furniture for our room. Great colour recommendation. Very impressed! Thank you for great effort in meeting our needs!
I recently purchased two sofas from The Chesterfield Shop, and I couldn’t be happier with my experience! Marla, my design consultant, was absolutely wonderful—so knowledgeable, patient, and accommodating. She took the time to understand my needs and helped me make adjustments to ensure everything was just right. Her expertise and warm personality made the entire process smooth and enjoyable.
I also had the pleasure of meeting Pam and Steve, the owners, who were super lovely and made me feel like a valued customer. Their dedication to quality and customer service truly shines through. I highly recommend The Chesterfield Shop for anyone looking for high-quality furniture and an exceptional shopping experience!
I am 100% happy and satisfied with my experience. Firstly, the store is a Canadian business - very important to me and their selection of furniture and upholstery was impressive! Vanessa was very knowledgeable and listened carefully helping me to narrow the options. She also demonstrated a gift for selecting the fabric that popped out at me as perfect! All aspects of the process including delivery went exactly as Vanessa had promised. I wouldn't hesitate to return or recommend The Chesterfield Shop. Thank you for your outstanding professional service Vanessa. Anne
Great experience with Maryam Azarani at your Kennedy road store. Friendly, informative but not ‘in your face’ sales tactics! I would recommend this store!!
Maryam greeted us with a "warm smile & welcome". She immediately showed & demonstrated the Aurora Cascade Recliner. Top priority is comfort & the relaxation this chair provides with no noise during reclining. Also fits well into our space (only 6" req'd from wall) & great value for money & very happy with this purchase. Delivery persons were courteous, on time & set up was terrific. Congrats to the entire Chesterfield Shop Team! Thanks to All & in particular Maryam's patience.
We had a fantastic experience at The Chesterfield Shop on Dufferin. Marty was incredibly friendly, patient, and knowledgeable. He gave us plenty of space and time to explore multiple sofas while providing detailed information and answering all our questions. The store itself is spacious, inviting, and offers a wide selection of couches to try. Plus, I was pleased to learn that all their couches are proudly manufactured in Canada! I highly recommend it!
We first purchased furniture from the Chesterfield Shop 35 years ago. Four dogs and two children later, it is finally time to replace it. On Saturday, we had another excellent showing experience. Vanessa was very knowledgeable and helpful and we are looking forward to our new sofa, love seat and chairs.
We recently purchased a sofa, loveseat, and recliner from the Chesterfield Shop. Aya was most helpful! She was knowledgable and friendly, made great suggestions, all while allowing us the time to make our decisions. Can'twait to get our new, Canadian made furniture!!
Vanessa showed us all the pertinent pieces (which is a fantastic collection) and helped me decide on what was best for me. She is very knowledgeable and helpful, lucky to have worked with her!
I bought a Canadian made sectional from this store. Mr. Ryan helped us through the process and he was very professional and knowledgeable. We chose the fabric and design with his recommendation. I finally received the sectional from the store and it’s absolutely beautiful and comfortable. The delivery drivers were also very professional and kind. They applied felt pads on every sofa legs.
Overall, I’m extremely satisfied from purchasing to delivery. They took care of us like we were a family friend. Anyone looking for a high quality sectionals/sofas for a reasonable price, I would highly recommend this store.
Great experience shopping at the Chesterfield shop. Maryam was very helpful and guided us through the many options available when purchasing our new sofa. Thank you so much Maryam. Prices are very reasonable for quality pieces. Your help was very much appreciated.
Vanessa was so patient with me when I came into the store. I was so fussy about what I wanted and within I tight budget. After a year of visit and trying so many couches and chair, Vanessa helped me match my favourite carpet (free with my purchase) and we worked together and found the perfect blue. I have my love seat, it is the first piece of new furniture that made me feel at home and settled in. Thank you Vanessa. The fabric is cat proof, so far.. loving it and working from home too…
Thanks so much for all your time and knowledge in helping us in selecting furniture for our home. Your expertise in helping us to envision the pieces was invaluable. Thanks again!
As a very long time customer, I am impressed the service and care given to my requests and needs has never slipped. Pleasant and Happy staff always make my visits enjoyable. The suggestions and advice are always top notch !!. They watch the prices as close as I do and help me make the best choices. Thank you to all the staff.
Jasmina was incredible to work with! She was extremely knowledgeable and listened to what we were looking for and gave us time to look around and figure out what we liked. She spent so much time with us (over 2 days) and was patient and helpful. She provided guidance when we overwhelmed and offered solutions to help us make our decision. This is the 3rd couch we have purchased from here and her service is a testament as to why we keep returning! Definitely a great shop with amazing options and knowledgeable, helpful staff.
What a wonderful experience shopping at your store. Our sales person, Maryam Azarani, was great. She listened, offered suggestions,answered all of our questions without exerting any pressure to buy. Her expertise in design and knowledge of the products she sells was appreciated. Robin and I came to the store to check out Palliser Sofa beds. We were in the market to replace our current ‘Taylor Bench’ leather sofa bed purchased from another Chesterfield shop location over 25 years ago. We called Maryam the next day and placed an order for a new queen size leather sofa bed by Palliser. We are looking for to receiving it in 10 to 12 weeks as it is a special order product……we can hardly wait.
Great selection of mostly Canadian made products. Excellent pricing and some real good finds in the clearance section. Came in for a recliner and left buying one. Walter was our sales person. Easy to deal with, reasonable and honest. Took the time to make sure the recliner was a fit for us. Great experience.
Furniture shopping at The Chesterfield Shop is a completely different experience compared to all of the name brand stores you've all heard of. Vanessa was kind enough to assist me, and walked me through every step of my purchase. She explained the structure and build of the couch I was looking at, showed me comparables to consider, then taught me some tips on what to look for when shopping for couches in general. After browsing 6 other stores the choice was obvious and I called her right away to complete my purchase. Couch hasn't arrived yet but I am so excited and so confident in my choice! Thank you Vanessa, and the team, you have a new customer for life :) Thank you!!
Second Purchase beautiful furniture set for living room. Zoe was very pleasant and much like Avery very knowledgeable. We truly love this place great selection and quality.
First Purchase Excellent atmosphere Avery welcomed us and then left us to look around at our leisure. They have a fantastic selection of high quality furniture and extensive knowledge of their product. Looking forward to our new Coffee Table set. Highly recommended you will not regret!
My husband and I visited The Chesterfield Shop's Scarborough location late in 2024 for what we thought would be a quick browse of furniture, but thanks to the incredible assistance of Maryam Azarani, it turned into a major purchase! Maryam truly went above and beyond, spending over two hours with us, answering all our questions, providing helpful insights, and ensuring we made the best choices for our home. Her dedication to making our experience enjoyable and stress-free was unmatched. Maryam’s patience, knowledge, and warm demeanor turned a simple shopping trip into a memorable and rewarding experience. Highly recommend working with Maryam and the team at The Chesterfield Shop if you’re in the market for furniture!
The staff was extremely knowledgeable and very helpful with making decisions. No pressure to make a purchase here. I would highly recommend them when looking for a chesterfield.
I had an incredible experience at The Chesterfield Shop, and I want to give a huge thank you to Stephan and Gizelle for their patience, expertise, and outstanding customer service. They took the time to understand my needs and helped me find the Athena Condo Sofa, which is perfect for my space.
The deep green fabric adds a rich, sophisticated touch to my condo, and the material has a beautiful texture that feels both durable and cozy. The sofa itself is incredibly comfortable and well-crafted, striking the perfect balance between style and practicality. The entire process, from selection to delivery, was smooth and stress-free, and I truly appreciate their attention to detail.
If you’re looking for high-quality furniture and top-notch service, I highly recommend The Chesterfield Shop!
I was in need of a sofa bed & chose to deal with The Chesterfield Shop in Mississauga because their selection of sofas is varied & huge. I dealt with Sandra. She had extensive product knowledge & recommended several sofa beds based on my room size, my physical size & other specifications. She was patient & understanding which contributed to a positive shopping experience. When I made a follow-up visit to complete my purchase, Sandra went one step further & helped me out with a price match since my information was incomplete. Not only did I save money but it was handled willingly. Overall, my experience from start to finish was exceptional. I take delivery in 6 to 8 weeks so can't comment on delivery or product.
We bought a sofa and loveseat with Maryam’s help and are very satisfied with the purchase! Maryam was patient and knowledgeable in explaining the various options (from structure to fabric) to us through our multiple visits to ensure we were well informed in our decision. The delivery was also a smooth and hands off process as they were able to quickly set up the sofas in our room of choice. Seeing and sitting on the physical product, I believe it is great quality and will serve us for years to come.
We have dealt with The Chesterfield Shop for past 15 -20 years. The Leather couch & chairs we purchased have lasted 15 + years and we are only replacing the furniture to update our room. The quality is incredible. We did a lot of comparison shopping at big name stores but couldn't find anything comparable in quality. Also, we dealt with Jasmina, a very knowledgeable & helpful sales associate who we went back to a year after our initial consultation. In addition to being knowledgeable about the product, she has also been very helpful with the design aspect.
Chesterfield Shop is the best choice when looking for a new sofa. I made my first big furniture purchase from them 17 years ago, and when we decided to start looking for a new piece, we ended up back there again. We browsed all the big box stores first, thinking we couldn't afford as much this time, but nothing compares to The Chesterfield Shop. The staff, the products, the delivery, the whole process is leaps and bounds ahead of any of those other places. Latifa helped us make our purchase after a few trips in (she was very patient with us~as it's a large purchase that you're meant to have for a long time) she also was very helpful with the fabric choice we made even when I second guessed myself and had to go back and make a change, she made me feel comfortable the whole time and not like a burden. Everything was seamless, including the delivery. We are so happy we decided to go back to the best. FYI, you can customize basically anything they have available with sizing, fabric, etc. so if you don't see it right away, they will help you find it. We liked the couch on display, but we didn't love the fabric options, so we spent some time and found the perfect custom fabric change, and we are so happy.
We had very helpful, patient and supportive service from the team at the Chesterfield Shop, especially Olga. She went above and beyond to answer all of our many questions and she welcomed us back a number of times as we finalized our decision to purchase new family room furniture. We would highly recommend Olga and the team at the Chesterfield shop for their excellent service. Anthony and Kathy.
I am very happy that I decided to visit the Chesterfield shop. Sandra was very knowledgeable and extremely helpful and patient in helping me select the right sofa to meet all my needs. If you are looking for furniture you can customize then this is the place to go.
The Chesterfield Shop has excellent products and customer service. We are very pleased with the sofa we bought. The delivery team was very professional and on time. We also ordered counter stools, sadly an error was made in the order, but with no questions asked a new order was placed to replace the wrong sized stools. We subsequently bought two swivel chairs with the wonderful help of Marla Zimmermand who was very helpful with her knowledge of the products.
We purchased a lift/recliner chair as I was having hip surgery. The salesman was very helpful, however, when the chair was delivered, I found that it was not meeting my needs. In addition, it had a 'cut' mark on the arm and the back of the chair looked as if it was not properly stuffed. The salesman was most helpful and agreed from my photos that the chair needed to be replaced. Unfortunately, as I had upcoming surgery, having another chair made would take time - and I needed the chair to help with the upcoming surgery. (There was not another chair in stock to replace this one.) Without hesitation, the salesman assisted me to find a chair that met my needs, however, as it was to be manufactured it would take weeks before I would receive it. Understanding my situation, he said that I could keep the current chair until the new chair was delivered. This was amazing, as I had surgery, a bilateral hip replacement, prior to the new chair being delivered. I really appreciated being able to use the chair post - op. Made all the difference in my recovery. The compassion showed to me in this experience will not to be forgotten. The new chair is amazing and I am so grateful for the support from the company in this purchase. We also have another sofa/love seat set, purchased in 2000, that still looks great. I would definitely recommend this company and their staff, in particular Avery Matlow, for their professionalism and service.
I ordered Luonto couch from Chesterfield store . It took almost five months to deliver my order but it was worthy to wait. Vanessa gave me a very good advice on fabric. Looks great and the quality is exceptional! Thank you!
We found Vanessa quite professional. She was knowledgeable about the product and arranged for the delivery which was punctual and arrived in perfect condition. She was easy to reach to follow up with our queries.
First time buying a couch and despite the wide variety of couch and fabric styles, Vanessa made the buying experience enjoyable and gave us plenty of time to make a decision without being overbearing. She even showed us photos of her own personal Chesterfield couch to showcase the final product!
Exceptional service from Zanara McIntosh. She (patiently) helped us pick out the perfect chair and upholstery. The chair was delivered, in a snowstorm, by two very polite delivery men, at the promised time. The Chesterfield Shop has been our go to place for couches for 30 years and I expect we will continue for the next 30. Many thanks.
Olga met myself and sister at the door when I came in. She listened to what it was I was looking for. Olga took me to recliners that she thought would work for me. As it turned out, three or four of them didn't work for me; however, she did not give up. Olga found a recliner that will work for me and has been most helpful in making arrangements to get it made and delivered to me. I highly recommend anybody going to the Chesterfield Shop on Kennedy in Scarborough ask for Olga.
Maryam, at the Kennedy Road location is a caring expert - she has helped us design spaces at our home and cottage. We will continue to come back for her expertise and warm professionalism.
Chesterfield shop has amazing service and quality couches that last. We are a repeat customer. We purchased our leather couches 17 years ago and they are still amazing! Dennis at the Mississauga location was so helpful in choosing our new sectional. He provided so many options within our budget and space (specific measurements), there was no pressure and we felt great with our purchase. The sectional is also Canadian made which is what we wanted. Thank you Dennis.
Our experience with Dennis at The Chesterfield Shop was amazing. Their selection of products was large, we were able to find exactly what we were looking for.... and it was something that we couldn't find anywhere else. To make it even better, we were able to buy a product made in Canada! I would highly recommend paying a visit the The Chesterfield Shop before you buy!!
We enjoyed the shopping experience. There is so much choice! Marty let us browse at our own pace which I really appreciated. He was there when we needed answers. In the end, after a second visit, we bought a sofa!
We had a positive experience ordering a sectional and appreciated Olga's expertise in taking us through the numerous options to find the right piece for us. She was knowledgeable, patient and personable, and took the time to understand our needs and address our questions.
A HUGE THANK YOU TO VANESSA FOR HER EXPERTISE AND OUTSTANDING SERVICE! SHE MADE THE PROCESS SEAMLESS WITH HER KNOWLEDGE AND PROFESSIONALISM. IM THRILLED WITH MY PURCHASE AND HIGHLY RECOMMEND HER EXPERT ADVICE. THANK YOU VANESSA.
I recently was looking for a leather reclining chair. Found the chesterfield shop and called the Scarborough store to see what they had available as I needed specific features, compact size and immediate delivery. Lucky for me , Maryam answered my call and happily measured chairs and checked availability. We immediately went to the store where Maryam proceeded to show us everything that met my requirements. Due to Maryam’s knowledge , professionalism, courtesy and excellent service I was able to purchase exactly what I needed for prompt delivery. The store carries a different range of good quality furniture we hadn’t seen before and is willing to do anything possible to help a customer.
If you are in the market for furniture I’d suggest you visit Maryam at the Chesterfield Shop, Kennedy location.
Marty answered our questions honestly and offered his opinion which was helpful based what we were looking for. I would highly recommend Chesterfield shop...and ask for Marty.
Jasmine was prompt to help and seemed to understand exactly what I was looking for. She was able to direct me to the style that I was looking for and was able to recommend the necessary configurations to fit my requirements. I was very happy with the service and kind attention that Jasmine gave to me. Nothing was too much trouble. I would recommend The Chesterfield Shop for anyone that is looking for quality furniture are careful attention.
Jasmine was a very pleasant sales lady at the chesterfield shop on Dundas st w. Mississauga. She was extremely knowledgeable of their products and helped us to land a good choice. I bought the queen size sofa bed which has a very good memory foam matress. Very comfortable and soft. We appreciate your service Jasmine I will definitely recommend you and your shop for future opportunities. Thank you very much Haidy
I was asked to write a review a day after purchasing to explain how much fun I had purchasing my couch. This was true until yesterday when I was told they won’t be able to use the fabric I picked out for the certain couch. Yet I was showed the fabric by the sales lady for that specific couch. Now when asked for a refund it became an issue now they won’t refund me the way I paid and I have to wait for a check. So now I have no money to go purchase a couch I would like. I have tried to call the main office and nothing. This was not my fault but the stores fault for showing fabrics that weren’t available. Just safe yourself the issue and troubles and go elsewhere! Especially when you’re spending that kinda money!
Update: now being told they can’t sign off on the check cuz now all of a sudden the boss is out of the country!!
I’m updating once again since my sales associate was probably the only thing keeping me buying a couch! Aya was the one that brings the stars up head office not so much, she went to the extremes to fix the issue! Plus the delivery drivers went above and beyond as Aya did as well!
Kennedy Location - as soon as we walked through the door Olga met us and introduced herself. She asked if she could help guide us and we said yes without knowing what to expect. She explained that she has design background and made us feel very comfortable in knowing that she knew what she was talking about. She, with great patience, this was our first time in The store and made us describe what we were looking for and then started with one item first. When he got what he wanted then it was my turn. Her politeness was fantastic as I knew what I did not want and her guidance brought me to the chair and a half with a pouffe and him a recliner. Very helpful, knowledgeable, and patient with those that need it. Would we go back yes. Looking forward to when everything comes. Thank you Olga.
We found our perfect chair at a reasonable price. Staff was very helpful - going out of their way for us. They know their furniture and cared about making sure we were happy with our purchase. And we are!
I recently purchased a love seat with console from the Chesterfield Shop and was extremely pleased with service from the sales person who dealt with us. His name is Marty. He was very helpful and showed us exactly what we were looking for. He was very knowledgeable about the different features/colour choices of each model and very attentive, helping us find exactly what we wanted. We did not feel rushed or pressure. Would shop there again.
Today me and my wife had a Great experience with Marty. We purchased 2 leather sofas with a Love seat. Marty was very knowledgeable and very patient with us in explaining different types of Leather and Sofa styles . Thanks again Marty !
This was my first time at the Chesterfield shop when in just to look around this salesman, Dennis met us when we When we came in and was very informative, gave my wife and I Time to look around answering any questions we have. I really appreciate his time and we got ourselves a nice sofa. Dennis was in pushy. He just hung around the store waiting for our questions. We really appreciate the time he took with us. And we’re very happy with our purchase
David is Unmatched with his customer service! He helped me and my bf find a perfect couch for our new apartment and told us about their great deals, thank you for all your help David :) - from Eric + Tal
Maryam at the Kennedy location was an absolute delight in assisting us with picking out our new couch. She went above and beyond taking in all factors (baby and cats) when showing us fabrics. And the products speak for themselves. So happy we chose the Chesterfield shop!
Dennis was great and the delivery guys were great too, overall. The only quibble I have, is that one of the two delivery guys kept his wet running shoes on when in the house. It didn't make a huge mess but was not thoughtful, as we had to wipe up wet/salty footprints in the front hall, stairs and basement floor. They should have had "indoor shoes" or shoe covers. (The other guy just wore his socks which isn't really ideal for him.)
My family and I have been customers of Chesterfield Shop since 1989, and we have never been disappointed with the quality of care and service. We recently purchased a new rug and leather couch set, and Walter was extremely knowledgeable and helpful in guiding us to the right purchase. We browsed through the different sets at the store, until we finally selected the Astoria Cobalt leather couches. We are so pleased with the quality, comfort, and appearance of our new purchase. We recently repainted the living room, and the store was accommodating to delay the delivery by a few weeks. We were so pleased with the delivery of the sofas, as the gentlemen who delivered them were very considerate of their surroundings and careful throughout the delivery. We are so excited for this new purchase and grateful for the customer care during this process. Thank you Chesterfield Shop!
Many thanks to Olga of The Chesterfield Shop on Kennedy Road. She dedicated hours on our multiple visits to explain and have my wife and I try different couches and available options. We are very happy with our Canadian built selection. Thank you Olga.
Marla was terrific helping me choose a sofa bed, chair and table. She was very knowledgeable and accommodating in explaining the products, choices and colors. I would definitely recommend asking for her help at the Dufferin location.
We have been shopping around for a couch and The Chesterfield Shop was the 5th store we checked out. We did find better prices at Ashley, The Brick and IKEA but the quality of the sectionals and the customer service that Aya gave us stood head and shoulders above the competition. Aya made us feel comfortable and was very patient even as we tried what felt like every couch in the store with our 7yr old who can be a handful sometimes. Aya even gave our daughter a measuring tape which was very nice. The original plan was to go back to the other stores to compare all the sectionals we had seen and then make a decision. But after dealing with Aya, we decided to just go ahead and purchase the sectional from The Chesterfield Shop. We never felt pressured into anything, all Aya cared about was that we found the right couch for us. Only good things to say about both Aya and The Chesterfield Shop. Thank you!
My husband and I purchased a love seat and sofa from The Chesterfield Shop. We had the pleasure of being assisted by Jordan. He was extremely knowledgeable and helpful, while still allowing us our space to explore and discuss our options privately. Great experience and we highly recommend you look for Jordan when you visit!
We purchased 2 sets of couches at the Chesterfield Shop. Jordan Goodman was helpful, patient and he did not hover over us. We recommended our sister get her couch from the Chesterfield Shop using Jordan as her salesperson and he was great with her as well. The delivery was quick and the delivery guys were amazing! Overall we are really happy!
I had the pleasure of working with Dennis Thomson during our recent visit to the Chesterfield Shop while shopping for a loveseat, and I couldn’t be more impressed with the level of service we received. From the moment we walked in, Dennis was incredibly welcoming and attentive without being pushy. He took the time to listen to our needs and preferences, offering insightful recommendations based on what we were looking for.
It’s not often you encounter such a kind and helpful salesperson, and we truly appreciated his assistance. Thanks to Dennis we found the perfect love seat! Our experience was enjoyable and stress free. We’ll definitely be returning for future furniture purchases.
Thank you very much for all your help Sandra. I’m very happy with my purchase Great sales lady I recommend that if you’re looking for a new couch or chair you go see her.
Excellent service very knowledgeable workers Jane and Zoe are fantastic we bought our sectional there and we're very very happy! We haven't received our sectional yet but as soon as we do we will make sure to update our Google review.
We had a great experience at Chesterfield Shop with Maryam. She walked us through the whole showroom and helped us pick some possibilities from photos of our space. She also used a program to help us visualize the space to help aid our decision. Maryam was never pushy and gave us the space and time to decide.
The couches are all custom made from configuration to fabrics so expect to wait a few weeks before receiving it! Will update review when we receive the final product.
Jordan Goodman was very knowledable, helpful and pleasant. Without his help we would have not found the sofa we wanted. Great guy to go to at the Chesterfield shop.
We went to the head office Chesterfield at Dufferin/Steele and did not get what we wanted for a 3 seat sofa/recliner. This time we went to Scarborough Chesterfield to see any other sofas available. When we just dropped in, the design consultant, Maryam greeted us with big smiles. She showed us the locations of sofa and recliner and provided very detailed info for all available choices. We spent almost 3 hours there, but she was tireless to explain every good and drawback of the choices. Finally, we asked for to order a new 3 seat sofa for us. We are very satisfied with our experience. Thumbs up to Maryam.
Martian was very helpful in assisting me in choosing my settee and coffee table. The experience was pleasant, efficient and stress free. Walked me through all the options and made it easy to make choices. Would highly recommend the Chesterfield Shop. Especially like that your products are made in Canada and are affordable.
Salesperson Jane Baker greeted us when we entered, answered our questions, pointed out where the sofa beds were, as well as different options. Left us alone to consider our options. Then was there to help us purchase once we made up our minds. Jane was very friendly, and well informed, and made the purchase very smooth. Thank you!
We had a very nice experience shopping for our recliner sofa at The Chesterfield, Scarborough. Zanara was super helpful and very patient. We visited a couple of times before making our final decision. Ted, the store manager, was very supportive and gave good advice. We are hoping that the delivery and quality of the sofa will make us very happy customers. We would definitely recommend this store.
Once again I am editing. Today January 3rd, 2025, we finally received the swivel chair. It's beautiful and exactly what I had wanted to complete the living room.
I am changing my star rating again because today I was reminded that the people who actually deliver the furniture and set it up are the kindest and most professional group of men. Today's delivery men had been here before and remembered us.
After a lot of back and forth with the office, and the delay stemming from the manufacturer, the people from the Chesterfield Shop bent over backwards to correct something that was out of their control. I respect that.
I will no doubt be back, and will continue to recommend to family and friends, with the caveat of being mindful that the manufacturer is the one responsible for any delays, not the Chesterfield Shop.
I am editing my review that I've left as is below. Let me start with saying that my original review was on the heels of working with Olga in the showroom and handing over our visa for payment. The excitement of having your living room completely upgraded was a satisfying thought. But wait, delivery was ridiculously slow.
Delivery has been scattered. First we received one recliner and two side tables....weeks later we received the loveseat....now nearly 6 months later we are still awaiting our swivel accent chair. Every month I call and am told that it hasn't arrived yet, but scheduled next month. Here we are at the end of 2024 and I have yet to have my living room completely furnished. I was told last week it will be here last week of December or first week of January.
Let me be clear to the Chesterfield Shop, if I continue to get the run around by your office staff, I can assure you I will be in your store before the year is up and demanding a complete refund.
Our second time back to The Chesterfield Shop to purchase furniture for our home. The first time was 20 years ago for our family room and now this time for our Living room. Buying new furniture can be very stressful but Olga made it so easy. She was kind, patient and funny. She listened intently and even examined photos I'd taken of our current living room to get the feel of what we were looking for. If you are looking for quality and an easy experience check out The Chesterfield Shop and ask for Olga. You won't regret it.
My wife and I had a great experience at the chesterfield shop. Our salesman Dennis was extremely helpful with us in making a decision to buy 2 Asher recliners. Thanks Dennis.
What else to say except Dennis was truly remarkable to work with. From the moment we walked in we were greeted and asked what it is we were looking for. After a brief discussion Dennis was on a first name basis and provided a variety of options within our budget. This was one of the truly remarkable customer experiences we have had in recent memory. If you’re looking for anything sofa/couch related this is a one stop shop for quality and service. Thank you Dennis R&S
The best furniture store out there. We purchased couch and love seat at the Chesterfield Shop 24 years ago and furniture is still in great shape. We decided to purchase a new set this week and we had Aya to assist us in our decision. She was great to deal with and we look forward to the delivery of our new furniture.
Updating my previous negative review back to 5 stars and advising that the Chesterfield Shop responded immediately to my complaint post apologizing for my negative experience. Not only did I receive a telephone call from Ted with an apology but I also received an email from Service with an explanation and a promise to make things right. I feel confident that The Chesterfield Shop has acknowledged my concerns and will do all they can to look after my issue. Their sales staff and customer service has been excellent in the past and I believe it will continue to be as dependable as it has been.
Our experience at Chesterfield Shop was phenomenal! The showroom has every couch, lounger and chair imaginable. The quality of the furniture is fantastic and I'm very excited to receive the couch I settled on. Marla was exceptional in the service she provided and was very knowledgeable, answering all the questions I had. The owner was also present and you could tell that he cares about his customers. Will definitely be back!
Darya was very helpful. The sofa is perfect for mine and my wife's needs and style requirements. Thank you!! And a big thank you to the gentlemen that delivered the sofa. They were even earlier than the original time frame, were quick and careful with the sofa.
Dealt with Marty he was super knowledgeable and professional. We liked that he didn’t “hound” us he was helpful without pressuring us in any way! Great experience.
I had such an amazing experience at chesterfield shop today. Sandra was a great help in finding our couches for our space. She was there every step of the way and the customization of the furniture was definitely the selling point for me. I highly recommend coming here.
Looking for couches, coffee tables, rugs and so more? This is store for you, Canadian made product and customizable couches to fit your home.
My fiancé and I were looking to upgrade our living area and Sandra was very helpful through the whole process from testing out couches to matching colours with hardwood and rugs she made every minute enjoyable and fun.
If we need anything else for our home we will certainly be coming back to Chesterfield Shop and straight to Sandra!
Huge thank you to Maryam who helped me pick out the most perfect sofa for my condo! She had great recommendations for a durable fabric and stylish accent pillows. I am very happy with my new sofa. It looks great in my space!
It was time to replace our current leather chesterfield set this year. It came from The Chesterfield Shop, lasted 20 years (with heavy wear, pets & kids), so naturally we went back to the Scarborough Chesterfield Shop to scope ot a replacement. We're careful shoppers, and did go online & to other places to compare, but came back to this store because no one came close to their quality & service. Olga, in particular, was sooo patient & helpful, walking us through products and configurations. Her background in interior design meant we were able to get the perfect set for us (even though we are super picky). Thanks Olga & the Scarborough Chesterfield Shop team!
We have been here a few times to browse and bought a chair and more recently a couch. Karen and Jane are both great and helped us price out the items we wanted, ensured we got all promos available, and gave us advice on how to take care of our new purchases.
I recently bought a new recliner chair at The Chesterfield Shop North York store. My salesman was Marty. He was great. The whole transaction took about 20 minutes. He was very knowledgeable about the product and very thorough. If at any time I purchase another product from this store I will certainly ask for Marty again.
Amal was very helpful and relieved me of some money for a new chair and ottoman. This is my 4th significant purchase from them. Good outfit. Hight expectations!
Finally bought the right couch thanks to the great people at The Chesterfield shop in Newmarket! They were patient, informative, and helpful throughout the process of choosing the right style and fabric.
Our experience at the Chesterfield shop was amazing. We recently purchased a couple of pieces from Walter and took our parents to see Walter today, for their new furniture. Amazing deals! Amazing customer service! Walter took really great care of all of us!
I recently purchased a swivel chair from Olga at the Kennedy Rd location. Olga was fabulous and showed me all the different fabrics to choose from. I waited the appropriate time for it to be custom made. When it arrived, the delivery men were quick and very nice. I feel proud that I spent the extra money on my Canadian made chair.
Dealing with Stephan at the King street store was excellent, I had a couple of delays and he was very professional and the delivery crew were exceptional! They removed my old sofa after delivering my new one, removing their shoes and complete set up and placement.
We purchased a sofa bed with Vanessa and she was extremely kind and helpful. It was a great experience to be able to customize every detail of the sofa with the help of Vanessa -- her professional input was extremely valuable and she was very patient!
Had a lovely time picking out a couch, Karen was very helpful and let us guide the process based on what we like rather than trying to steer us in a certain direction. Couch arrived way ahead of schedule too!
Bought a chair years ago from the store and recently lost the power supply. The kind manager offered me a replacement and refused to take payment for it. Nice to know good service post-sale still exists and glad I did not use online shopping. Thank you and will see you again when I need new furniture.
Marla was fantastic!! She didn't rush us and was very knowledgeable on their products. I would recommend her if you're going to look at The Chesterfield Shop.
Amazing.... We made our second big purchase with Karen at the Chesterfield Shop who was so great to deal with. In fact, the second time we went "just to look" because it is always a bit more expensive. After comparing the price to the QUALITY we could get elsewhere we had to buy there again. Besides we are so happy with our first purchase we got a couple years ago, that are well used and still looking like new. Also, to be noted we decided to change our delivery instructions and when we called Karen (Twinney) she was totally sweet about it and made it all so simple. It affirmed with our choice to pay a bit extra, get a lot more quality, and to go with Chesterfield shop again!
I had such an amazing experience at Chesterfield Shop thanks to Olga! She was incredibly patient, guiding me through different materials and styles, and even offering valuable interior design tips. Olga’s expertise and kindness made the entire process enjoyable. I’m thrilled with my new sofa and highly recommend her service!
Marla Zimmerman at the Dufferin location was so wonderful to work with. She paid attention to our needs, was enjoyable to interact with and was really helpful. It was a great experience buying our couch!
Zanara did an amazing job at guiding our shopping experience at the Chesterfield shop. She was incredibly patient and professional. She did a great job at suggesting pieces that fit both our style and budget. She was never pushy and let us take our time to discuss what the best choice was for us. Thank you for making couch shopping such an enjoyable experience!
We found a floor model in the perfect color and shape at an amazing price. We explained to Jordan that our basement renovation was underway, and while we had a tentative completion date, there could be delays. Jordan was understanding and reassured us that they would be happy to hold the sofa if needed. He was fantastic to work with, and I highly recommend the Chesterfield Shop.
First time going to Chesterfield. Everything was amazing quality and Amal provided amazing service! We weren't exactly sure what we were looking for and she gave great guidance/advice. 10/10 recommend Chesterfield and Amal!
My friend Mary needed a new chair. We came here and she left in tears she was so happy. All the staff were amazing. The ramp at the front is a bit steep (no other options for the store unfortunately) for someone who uses a walker but the staff helped us get in and out with no problem. Mary had a few specific needs but we left with the perfect chair for her. Thanks everyone.
I went to the Chesterfield shop as my parents have purchased from them many times for their own home. I am so glad I did! I had such a great experience with Darya at the North York location of the Chesterfield shop. She was super helpful, so personable, and answered all of my questions! Such a pleasure to interact with! She gave me some great advice when I was debating between colours and offered some considerations I hadn’t even thought about. She went above and beyond to help me with my first big purchase for my new condo! Such a great experience and I will definitely be a return customer!!
Olga Coish helped us find the right sofa bed for our needs and room size. She also employed her interior decorating skills to help us select a carpet, and also the right paint colour to complement the fabric on the couch. Olga was very patient in answering all our questions.
I bought a sofa bed in the store. This was definitely a 5 star experience! Thank Karen for giving us helpful advice about the sofa bed. We love our new sofa and it’s very nice in our new home
The Chesterfield Shop is the best place to shop for furniture in Toronto! They have exceptional quality, customer service and a huge selection. Amal and Binal helped us find our dream couch. They were both extremely knowledgeable, patient and helpful! We’ll be back to purchase chairs in the near future! I would highly recommend this shop! The team is truly the best! Thank you!
Thank you Jane at The Chesterfield Shop. We recently refinished our basement and needed some new furniture. On a whim I decided to pop in and take a look. Such a wonderful selection. Jane was such a great help in picking out our new sofas for our basement. She was extremely accomodating in finding the right fit for our new space. I also have to thank the two delivery men! They showed up exactly on time and set everything up perfectly for us! I will definitely be shopping there in future.
From the moment we walked in to the store, we were in good hands. Salespeople were helpful, not intrusive and answered all of our questions. We eventually picked a couch and got it delivered EARLY!
We purchased a sectional from the Newmarket location and Karen was very helpful and professional. We received the couch 5 days later and delivery team was wonderful. We called customer service shortly after delivery as we noticed that where the sectional connects it’s off by a few inches. We’re waiting for a call back and We’re hopeful that the service dept will rectify this for us. Will update once we hear back from them. UPDATE: a lovely gentlemen came out today and aligned the sofa. We are very happy with our purchase and service that we have received. Thank you for the quick action from the service dept and again Karen for her help.
Latifa was absolutely lovely to work with, and got us a great deal with our couch. Would highly recommend her and the store to anyone looking for a quality purchase.
Excellent customer service. Jane helped us put together a room with carpet, sofa and arm chairs. She was patient as we changed our minds often. Very knowledgeable and friendly. Highly recommended to shop here. Ask for Jane!
Aya was AMAZING!!! She helped us find the perfect couch while also giving us enough space to talk amongst ourselves and not pressure us to make a decision. Super friendly and very smart woman
We had a great experience with staff associate Olga assisting us. She helped us realize that comfort was more important then the style we thought we wanted. She went through different options in helping to choose the best sofa for us. Her knowledge and design background were evident, it helped in choosing the best fabric and leg colour. She was very thorough and we went over all the details untill everything was right. Would reccomend this store to family and friends.
Karen was great to deal with and made the process of getting a couch an enjoyable one. The Newmarket location seems to know what they’re doing and stands apart from their competition.
We had a very positive experience with Maryam at the Chesterfield Shop. Using photos and measurements of our living room, she was able to show us exactly how various seating options might work. We described what we were looking for and she made excellent suggestions. We appreciate the time she took with us and her attention to detail.
When I first went browsing in the chesterfield shop (Newmarket) I was approached by Sepideh. She was very welcoming, not pushy at all but gave me all the information I needed to find what I was looking for. We are so excited to get our new couch and grateful for such an easy and kind experience buying it!
Outstanding service. I had purchased bar stools from another company years ago. The seats needed to be recovered and the manufacturer told me to find a retail store carrying their products. Chesterfield was my first stop and within a day confirmed that new seats could be ordered through them. It was a professional and painless experience. Thank you Avery and Rob!
Stephan was extremely knowledgeable, informative and directed us right to the types of sofas that we were interested in. A huge part of the reason we closed on a couch from this store was because the fantastic customer service. We will definitely be back in the future, they have a great selection of high-quality furniture.
I was looking for a sofa bed with very specific requirements and was fantastically assisted by Leela. I can not say enough to recommend her . She is highly knowledgeable, helpful, patient and was able to quickly and efficiently help me find the best sofa bed to fit my needs. Her insights and questions very quickly insured that I was purchasing the best quality piece of furniture that my budget allowed. So happy to have worked with her and looking forward to my new couch. Thank you Leela.
The staff at The Chesterfield Shop in Newmarket was excellent! We’d like to thank Jane for her knowledge, professionalism, and patience when answering all of our questions. We’d definitely recommend visiting the store!
I started my renovations and then started looking for replacement furniture, in particular a 3 seater sofa. My search turned into frustration as I couldn’t find anything that met my standards. I wanted contemporary clean lines with the ability to tailor to my needs. After an exhausting and disappointing search at many well known stores, a friend suggested the Chesterfield Shop. I looked at the web site and didn’t think it had what I would want. I went in today and was greeted ( not ignored like 2 big stores from the US) and asked what I needed and wanted. Vanessa took her time to show me options and within 30 minutes I knew I had found exactly what I had been searching for. Folks they have quality furniture and tons of options. I do recommend that they upgrade their website though. In short check them out you’ll be pleasantly impressed by the service and the sofas/ chesterfields.
Great place to shop, lots of selection and very helpful buy gave us plenty of space to explore and try out the furniture. Delivery was amazing as well. Very happy with my purchase.
This was definitely a 5 star experience! Stephan-My sales person -was fully informed in all aspects-sofa-sizes. function .fabric. I did not feel pressured but was glad to have his expertise. My sofa arrived earlier than expected and the two delivery men were excellent-,arrived on time and took my old sofa to the garbage. I would strongly recommend them to all who are looking for a rewarding experience!
Latifa patiently helped us through our couch purchase and we are so pleased with the look and quality. We purchased on Saturday and delivery was Monday. The drivers were professional and careful.
Sepideh allowed us to explore the store without being overbearing, which tends to happen in furniture stores. She was nearby to answer any questions and stayed patient with us as we jumped between 3 different options before completing the sale. Update: Just received a call that our sofa would have to be back ordered and wouldn't be available until January or February. Had to cancel the order, and unfortunately, there was no offer of any kind to entice us to remain as customers. Update update: Sepideh reached out to me, and they are trying to rectify the situation. That is great customer service. Thank you Sepideh😊
Vanessa was super helpful and patient - she showed us all the options available and outlined how each couch can be customised to better meet individual needs. Super happy with the purchase!
I can't sing enough high praises for this store. Vanessa helped me from start to finish and patiently waited as I went a few rounds in the store. What I loved the most is that she kept me in my budget even though I was tempted to go over it for some pieces I fell in love with but she patiently showed me pieces that actually were just as great! I left the store without feeling buyers regret and a couch I know I will enjoy.
The delivery guys were quick and expertly put the couch together with care.
I am a happy camper and will recc this store to anyone looking for a great, affordable piece of furniture.
Latifa made our buying experience beautiful! Customer service was great! She also had so much knowledge about the sofas and steered us in the right path! Love the sofa we ended up purchasing!
Vanessa Guerrero was an awesome salesperson. She walked us through all the options, allowed us to take our time, offered deep insights on the product, and guided us in the selection of the material for this coach. She even followed up with to ensure delivery was smooth and that we licked the coach. Definitely great knowledge, attention to detail, and great customer service skills.
I recently had the pleasure of working with Vanessa Guerrero at The Chesterfield Shop. She provided exceptional service and expertise. I was impressed with her knowledge of the product, her artistic eye and her patience while I made my choice. Her overall professionalism and attentiveness made the process enjoyable and stress-free.
Excellent service with great selection. Vanessa was very helpful in finding me a couch as a first time buyer. I would highly recommend this store and would buy from here again.
Excellent customer service. Dealt with Stephan at King St. Location who was professional and answered all my questions. Sofa arrived well in advance of the estimated time expected and no issues with the delivery. Overall great experience.
We recently shopped here for the first time while searching for a chair. The store has an execllent inventory of merchandise which was very much aligned with our own tastes.
Good atmosphere, and without a hoard of eager sales people waiting to pounce on you as you enter or follow you around as you shop. Welcoming and relaxed.
We dealt with Jane, who was very knowledgeable and attentive without being pushy. She looked after us in a highly professional but friendly manner, and worked hard to help us understand the products, various fabric options, pricing, and current promotions etc.
We were advised of a ten week delivery on our new chair, so I'll update this review at that time to include how well the store lives up to its commitments.
Overall a very pleasant shopping experience. We expect to return for other items.
I had an excellent experience shopping at the Chesterfield Shop in Newmarket. Jane was extremely helpful in showing me a variety of sofa beds, and choosing fabric to suit my decor. The sofa was delivered within the specified time frame by friendly and efficient movers. I am very happy with my new sofa!
Went in to find a good couch for my condo. I’m glad that Hinal helped us out today! She was very informative, helpful and efficient. She recommended one which fits all my needs. Expecting it to be delivered in Oct - hopefully will not be disappointed!
My husband and I needed a sofa for a showing we had the next day and Sepideh went out of her way to make sure that we got the couch that day. Including helping us load it in the van. She was great, I reccomend her very highly.
Shopped for a sofa bed with the help of Binal. She was quite helpful and knowledgeable about the various products. Helped me make an excellent choice. I’m very pleased with my choice and highly recommend the Chesterfield Shop.
My husband and I had been looking for a sofa bed for the last few months. We found the Chesterfield shop in Newmarket. What a great selection they had! And very high quality furniture like Palliser. We were served by Karen. She was very knowledgeable and helpful. Any questions we asked she was able to answer. She was very pleasant to deal and not pushy. We would definitely recommend this store. They know their stuff. They've been in business since 1948! Thank you Karen and staff.
Coming from the States, I had picked out everything except where to purchase in Toronto. When I called She was very helpful took the order and had them delivered to our condo without any problems. They even arrived earlier than expected which was fabulous! Would purchase from them again.
Great selection of sofas. Karen was very helpful in helping me find a sofabed. She took the time to show me many options. I did not feel pressured to purchase or made to feel that I was waisting her time. Great service!
We popped in to ask about a new chair and found exceptional customer service. Binal was knowledgeable, friendly, polite, and accommodating. This place has a great selection of furniture and lots “condo” size. I loved all the floor models to test out. They stock Canadian-made furniture and have tons of fabric options. This was an awesome shopping experience! Highly recommend!!
It was a refreshing and rewarding experience to have Avery as our sales representative. He was completely honest and helpful to us and answered all of our questions and was respectful in giving us time to talk about the sofa and answered questions which led to the purchase of the sofa of choice. Again Thank you Avery and will definitely send our friends in your direction.
Ryan Foster restored my full confidence of furniture shopping. Ryan covered every little concern I had about the right selection of furniture. There was absolutely no pressure on us throughout the visit to the Chesterfield Shop. The very idea of build your own Love Seat on how you would like it was incredible. We would recommend the Chesterfield Stop to all who have a desire for the perfect piece of furniture.
Had a really great experience looking for a sofa from here. Binal was very helpful and suggested a few couches for me to look at after telling her the size and style I wanted. Binal was super knowledgeable and was able to answer every question I had. I would definitely recommend checking this store out, as they have so many comfortable seating options that are a great price for the size and quality you get!
We had an amazing experience buying our sofas this weekend. Jane took care of us in a very kind and professional manner. She provided us with her advice and experience so we could make the best selection for our needs. We are so happy and excited for receiving our furniture. We definitely recommend this store and its team, specially Jane. They are wonderful!
Friendly service. Sales person (Karen) went out of her way to ensure I picked the right piece & colour fabric for my home. She spent the time to make sure I was happy. I have already recommended her & The Chesterfield Shop to family & friends. Thank you.
Had a great shopping experience with Avery Matlow today at The Chesterfield Shop in Newmarket. No pressure, easy going. Gave me honest opinions and some great advice. I would highly recommend a visit with him, buying or not. I bought... Two sofas!
Zanara was a pleasure to deal with. She is very knowledgable, friendly & helped us a great deal. Would highly recommend her and the Chesterfield Shop in Newmarket to anyone! Thank you Zanara!
Such a great furniture shopping experience! Our sales associate, Hinal, was knowledgeable, kind, and applied no purchase pressure at all. Selection of items is excellent, with lots of opportunity to customize the items to fit your space.
Purchasing my sofa could not have been better. Just had the sofa delivered and once again, a perfect experience. The delivery crew was friendly, accommodating and kindly moved the old sofa into my garage. I have purchased all my chairs and sofas for years with The Chesterfield Shop and would highly recommend them. Thank you.
Great!! Just great! Okay, so they might be the perfect furniture experience.
Shopping was relaxed with no pressure from the available but not hovering sales person. Like an excellent waiter, you know… she materialized within seconds of my head going up to look for her for questions and then she would disappear again. Just great service in store. A really lovely change from pressure sales in many places.
And then, we were told the chair was going to be 12 weeks for custom order but to call after 8 weeks for a more accurate timeline. It was delivered today at 4 weeks. FOUR! And the delivery people were wonderful! They did everything, even pugged in the recliner.
We recently bought a new couch from the Chesterfield shop on King Street. The couch is not only comfortable but is also beautiful in our living space. I had a great help and great experience with Hinal. The treatment was exceptional in the sale and for delivery to Midland. I asked for delivery on Saturday morning and they managed to accomodate me. I am so happy to have chosen Chesterfield Shop. Thank you.
I purchased a recliner at Chesterfield on Saturday. Delivered today, and it is Tuesday. Great quality leather recliner, the best we found around since February. Thank you, Karen, very appreciate for your advice, it fits on given space exactly as expected, both size and colour. Price is fair, deal is great. Delivery team respects your time, fast, left no piece of garbage or paper on front of your house, smart and professional. It’s a pleasure to have a business with The Chesterfield. Thank you all!
We bought a sofa-bed yesterday from your King street showroom. We were in a hurry (a son coming in from Vancouver) but your staff person Binal made it so easy and pleasant. She quickly understood our needs, showed us several possibilities, gave us a sale price and included a 'seniors' discount. Then arranged delivery and said 'they'll even take away the packing papers.' So Binal and her colleagues made us fans and admirers, they've created a friendly place to shop. Bob Neighbour
I'm really pleased with the look and quality of the furniture I purchased. Great help and advice during the sales process, great delivery guys with a friendly demeanor and attitude. I highly recommend the Chesterfield Shop.
We purchased two swivel chairs and just love the fabric. Staff were so helpful and patient! Delivery was smooth and they offered great customer service on a small question we had. Thank you!
I had a great experience shopping here. Good quality product, it was made according to how I wanted it, it was delivered on time, and the delivery was smooth. Great overall experience.
I had a great experience buying my couch at the King st location. Hinal was very helpful and knowledgeable. She made the decision making easy. Great customer service! There was a sale going on and the prices were very competitive. I was considering the same type of couch from eq3 but I got more for the money at chesterfield shop.
We just purchased a sofa bed from the Chesterfield Shop on King and cannot say enough wonderful things about the store and staff. They have a great selection and the staff is so knowledgeable. Hinal especially was so kind and honest with us about what sofa bed was best for our needs. She was so easy and lovely to work with and we are already thinking about returning to see her for some more pieces for our living room.
Came to The Chesterfield Shop because of the great reviews and now I know why they have so many. We had bought our previous sofa from one of their competitors and were pretty disappointed in the quality of their product. At the Chesterfield Shop the staff is helpful and very patient and the quality of their product is excellent. I’m sure we will be enjoying our sofa for many years to come.
We recently bought a new couch from the Chesterfield shop. Ordered it around Black Friday and it arrived mid-January. We are extremely happy with our purchase and especially want to call out the wonderful support and help of Stephan Grill at the store. We changed our minds after putting in our deposit and he was very accommodating on changing things for us as well as always available and prompt in his responses. The couch is not only comfortable but is also beautiful in our living space. Thank you!
Don’t let the unfortunate website fool you. I almost didn’t even bother to visit if it weren’t for the number of glowing recommendations I received from my local Facebook parenting group. We had visited so many stores and sat on so many sofas. When we walked into this store it was a full-body YES. Every single value point in this store was miles above the competition. Let me count the ways: The selection of classic and contemporary styles and performance fabrics was incredible. I mean really customizable, like pick your arm style, leg style, leg colour, chaise, extra middle seat, pull out bed etc. SO many permutations. The flexibility in terms of modular options made it so much easier for us to find something perfectly sized for our small awkward space. Prices are surprisingly reasonable compared to the competition, AND when you factor in the fact they manufacture in Toronto and offer a 5 year unlimited guarantee for a small added fee, I had zero hesitation. The service was friendly and relaxed. Run, don’t walk, if you’re in the market for your next sofa! Stephan was a fabulous salesperson. Highly recommend!
This is a great place to get furniture. Decent prices, friendly staff, no high pressure tactics here just honest advice. The quality of the product is good, and made in Canada. They opened a down town location so if your in the Toronto core it's easy to get to. If you need a new couch or recliner I would recommend stopping by and checking out their offerings
Binal Shah was our sales representative and she was amazing. She knows her products very well and was able to steer us in the right direction as per leather/material and sofa size. Great experience.
I just bought a new sofa from this location. I dealt with Binal Shah. She was amazing. When I showed her a picture of what I was wanting she got it & showed me great options. She was very knowledgeable. The delivery men that delivered the sofa were also amazing. Very clean , they set up the new sofa, took the old one away as well as all the packaging. I would for sure recommend this location.
Had a great experience from start to finish here. Stephan helped me find the right couch for me, provided info without being pushy or impatient, and I ask A LOT of questions. I took four months to look around and was most satisfied with the quality and value at Chesterfield. I purchased the Palliser Madison track arm and it is great, feels well made and super comfy. Delivery was smooth and efficient. Thank you!
I’m so happy I went into the Chesterfield Shop on King East. Stephan was incredibly helpful and emailed me photos and additional details of the leather power couch I eventually chose. It took me awhile to make my decision but there was never any pressure. It’s an added bonus to be able to purchase quality furniture made in Canada. Highly recommend!
