UPDATE: After posting the review below, the VP of Sales and Operations reached out to me personally to discuss my experience. He was genuinely concerned and committed to addressing what happened. I wanted to acknowledge that here because it was a very classy gesture from The Chesterfield Shop. It’s extremely rare for someone at a leadership level to personally contact a customer to apologize for poor service, and I’m adding a star to my original rating for that alone. And by the way, I love my new Sofa. It's perfect! Thank you Jim Delpippo for personally reaching out!

ORIGINAL POST (and the facts): The delivery guys were fantastic! However, once the sale was made, Stephen from the King St. store was disconnected and unhappy to answer questions. He's knowledgeable, no doubt. But offers bad customer service after he sells. So for him, it's all about the sale. Too bad.

There was a store manager named Steven (I believe) who was extremely helpful. He even pointed us to a different store that had one of the items we were interested in, because they didn't carry it there. This sort of honesty is so rare. Thank you, Steven!

I am so pleased with the sofa and ottoman that I just received. Walter helped make my dreams of a yellow sofa come true and I could not be more excited! I so appreciate how patient and knowledgeable Walter was, and the delivery team was also wonderful. Thank you, Chesterfield Shop!

Great company, great cusotmer service. However, under no circumstances, deal with their third party finance company Fairstone. Horrible company, and I advised Chesterfiled shop to stop dealing with them. Hopefully they listen.

We recently had a wonderful experience at The Chesterfield Shop. Marla was exceptionally helpful and knowledgeable, guiding us through several brands based on our preferences. Ultimately, we chose one of her recommendations, which fit perfectly in our space. Delivery was fast and efficient, with friendly staff who set up the sofa in our living room and removed all the packaging. A big thank you to Marla and The Chesterfield Shop team!

Jane spent a lot of time answering all my questions and delt with me in a friendly professional manner

I walked into Chesterfield Shop just to show someone a sofa I was contemplating (no intention to purchase that day). I met Olga at the front door and later I walked out with a full and high value purchase in my hands!
Olga was friendly and enthusiastic, and more knowledgeable than I had expected - she helped me consider unique factors for my purchase in a different way than I had been consulted on at other stores. I've already referred her to many friends for her great service and advice! Although I don't need to go to her soon for another piece, I'm looking forward to time when I need to!

Excellent service from beginning to end. Sales, workmanship, delivery were all top notch