I had an absolutely wonderful experience working with Sandra at The Chesterfield Shop. From start to finish, Sandra was knowledgeable, patient, and genuinely invested in helping me find the perfect Luonto sofa bed. She took the time to walk me through and test the different options, explained the comfort and mechanisms clearly, and made the entire process feel easy and stress-free.

Her professionalism and warm, thoughtful approach made a big difference, and I couldn’t be happier with my purchase. If you’re considering any furniture at The Chesterfield Shop, ask for Sandra — you’ll be in excellent hands. Highly recommend!

Our old leather sofa was originally purchased at Chesterfield store many years ago. We visited the local store on Yonge street to check out new sofas with no real plans to get the new one.
So, we met Vanessa who showed us some models and provided useful information about the displayed sofas, colours and leather quality options. She was very friendly and professional guiding us thru the store and shared all relevant details.
She was patient and helped us to get the right one.
As promised, our new sofa arrived on time and we hope to enjoy it for many more years.
We are assuming that all sales people at the store are good but would definitely recommend Vanessa to any potential customer.

Marla helped us choose the perfect sectional a couple of months ago. It has worked out to be the perfect piece for our home. Excellent quality and looks fantastic. Marla helped us find the best one for us.

I would like to take this moment to thank Jane Baker, Design Consultant, for her professional advice and expertise on helping my wife and I select the perfect accent chair for our home. Great service, fair price and Jane even helped me lug the chair in the back of my van. A proper Brit, she is!

UPDATE: After posting the review below, the VP of Sales and Operations reached out to me personally to discuss my experience. He was genuinely concerned and committed to addressing what happened. I wanted to acknowledge that here because it was a very classy gesture from The Chesterfield Shop. It’s extremely rare for someone at a leadership level to personally contact a customer to apologize for poor service, and I’m adding a star to my original rating for that alone. And by the way, I love my new Sofa. It's perfect! Thank you Jim Delpippo for personally reaching out!

ORIGINAL POST (and the facts): The delivery guys were fantastic! However, once the sale was made, Stephen from the King St. store was disconnected and unhappy to answer questions. He's knowledgeable, no doubt. But offers bad customer service after he sells. So for him, it's all about the sale. Too bad.

We looked at a number of high end options (Restoration Hardware etc) and were about to refinance our home and sell our first born when we happened upon The Chesterfield Shop. They had exactly what we were looking for with prices that were surprisingly reasonable for the quality. The delivery timeline was reasonable and the fit and finish is outstanding. We've been living with the new sofa for about 6 months now and couldn't be happier.

One last thing. It's the strangest thing but... our cat normally likes to shred our furniture to bits. Yet there is something about the particular fabric we chose that she doesn't like. Every once in awhile she motions as if she's going to scratch it and then she goes "NOPE" and leaves it alone. This is not to say their furniture is pet resistant. I know we got lucky. But I thought it worth mentioning.

There was a store manager named Steven (I believe) who was extremely helpful. He even pointed us to a different store that had one of the items we were interested in, because they didn't carry it there. This sort of honesty is so rare. Thank you, Steven!

I am so pleased with the sofa and ottoman that I just received. Walter helped make my dreams of a yellow sofa come true and I could not be more excited! I so appreciate how patient and knowledgeable Walter was, and the delivery team was also wonderful. Thank you, Chesterfield Shop!

Great company, great cusotmer service. However, under no circumstances, deal with their third party finance company Fairstone. Horrible company, and I advised Chesterfiled shop to stop dealing with them. Hopefully they listen.