We took our time looking for a couch and we are extremely pleased with our decision to purchase from the Chesterfield Shop. The customer service was excellent (Sandra from Mississauga location) from choosing a style of couch, to assistance with picking out fabric, and delivery. The delivery folks were great too and we got our couch early which was a bonus. The couch looks perfect, fits perfect and is really comfortable. We can't speak to the longevity of the couch, but we are confident it will last based on the experience we've had from beginning to end with the Chesterfield Shop. Would highly recommend purchasing from this store.

Excellent service at the King st location with Stephen. Super helpful, professional and kept us up to date on delivery. Will be heading back to the Chesterfield shop on King with Stephen again

Friendly service

I had a great experience at the Chesterfield shop, largely thanks to Ab Jodat. From the moment I walked in he was friendly, patient, and genuinely interested in helping me find the right product without any pressure. He listened to what I needed, explained the options clearly, and gave honest recommendations that fit my budget.
Ab also followed up promptly when I had a small question after purchase, which I really appreciated. The whole process felt easy and straightforward because of him. Recommend asking for Ab if you go.

very good experience at the chesterfield shop. The help and assistance in store was exemplary and a testament for the benefits of brick and mortar stores. Delivery was prompt and the movers were particularly good.

Great care of customers,Ab has great knowledge of products and he was very helpful and sufficient

I had an absolutely wonderful experience working with Sandra at The Chesterfield Shop. From start to finish, Sandra was knowledgeable, patient, and genuinely invested in helping me find the perfect Luonto sofa bed. She took the time to walk me through and test the different options, explained the comfort and mechanisms clearly, and made the entire process feel easy and stress-free.

Her professionalism and warm, thoughtful approach made a big difference, and I couldn’t be happier with my purchase. If you’re considering any furniture at The Chesterfield Shop, ask for Sandra — you’ll be in excellent hands. Highly recommend!

Our old leather sofa was originally purchased at Chesterfield store many years ago. We visited the local store on Yonge street to check out new sofas with no real plans to get the new one.
So, we met Vanessa who showed us some models and provided useful information about the displayed sofas, colours and leather quality options. She was very friendly and professional guiding us thru the store and shared all relevant details.
She was patient and helped us to get the right one.
As promised, our new sofa arrived on time and we hope to enjoy it for many more years.
We are assuming that all sales people at the store are good but would definitely recommend Vanessa to any potential customer.

Marla helped us choose the perfect sectional a couple of months ago. It has worked out to be the perfect piece for our home. Excellent quality and looks fantastic. Marla helped us find the best one for us.